Lost Parcels Policy

At VINTAGIO, we strive to ensure that your orders are delivered promptly and securely. However, in the rare event that a parcel is lost, please be aware of the following:

1. Responsibility

We are not responsible for parcels lost due to incorrect or incomplete addresses provided by the customer. Please ensure that your shipping information is accurate and complete when placing your order.

2. Delivery Confirmation

Once a parcel is marked as delivered by the carrier, we are not liable for any loss or theft that may occur. We recommend that you provide a secure delivery location or arrange for someone to be available to receive the parcel.

3. Reporting Lost Parcels

If you believe your parcel has been lost, please contact our customer service team at contact@vintagio.co.uk within 30 days of the expected delivery date. Provide your order number, tracking number, and any other relevant details to help us investigate the issue.

4. Investigation Process

Upon receiving your report, we will:

Verify the delivery status with our shipping carrier.
Conduct an internal investigation to determine the parcel’s whereabouts.
Keep you informed throughout the investigation process.

5. Resolution Options

If the parcel is confirmed lost, you will have the following options:

Replacement: We will send you a replacement item at no additional cost.
Refund: You may opt for a full refund of the purchase price, including any shipping fees.

6. Exceptions

This policy does not apply to:

Parcels marked as delivered by the carrier.
Incorrect addresses provided by the customer.
Items lost due to circumstances beyond our control, such as natural disasters or strikes.

For any questions or concerns regarding this disclaimer, please contact us at contact@vintagio.co.uk.